The boarding service has two main components: Reservations, and the Check In & Out process. Our biggest priority was speed efficiency and easy of use. We understand that employees taking reservations want to focus on making a sale, and not necessarily be very knowledgeable about the kennel insides

After a pet file has been opened, both checking in & out can be done in just two clicks, since all information for a boarding reservation can be stored in advance. Reservations and check out can be done for multiple pets at once

Run Transfers

Book a pet to be a guest in your kennel in different runs for the same visit. This plays an important role if you have a limited amount of runs of a particular type, especially during busy seasons; for example, expensive VIP suites. Your vacancy screen will update accordingly to the pets reservation, and you will have reports that will show when pets need to be transfer from one run to another one. Run transfers are fully automated; so, after the transfers have been scheduled (you can schedule as many as you want for a pet in 1 visit) the system takes care of updating the pets run

Discounts

Our system was designed to be fully automated, which means that once is set up all automatic discounts will be applied when needed, without the need to have an employee remember to do so. Automatic discounts such as Long Term Boarding, First Customer, or Senior Citizen that will automatically adjust bills at check out, even for multiple pets being checked out at the same time. We have 14 different discounts designed with the feedback of several boarding, grooming, and training facilities all over the country

Holidays and Season Rates

There are Low, High, and Christmas season rates. These rates can be adjusted by a fixed amount (lets say +$1 per day) or percentage (+10% of base rate), which is a great way to increase your profits during busy seasons. The vacancy screen shows these special dates
- click for screenshot -, which makes easier for new employees to book reservations and inform customers with specials and important information

Take a small glance to the many boarding features offered with our software

Reservations - Click for Screenshot -

Multi Pet Reservations
Expired shots alert when making reservations
Ability to take deposits for reservations. Deposits can be carried over to a future reservation or used at check out
Waiting List for all year long. The list can be sorted in a First-Come-First-Serve basis or to maximize your expected income, e.g. gives priority to customers that have more pets or are staying more days

Runs

Automatic run transfers. Run transfer reports can be run for the same or in advance
Run type auto-assignment based on the pet's weight
Multiple pets can be assigned to the same run
Pets can be moved using the layout screen during stay

Scheduling

Schedule services, diets, medications, and run types for reservations before and after the pet is checked in
Schedule meds and diets to appear in morning, afternoon, evening reports. Scheduling can be done daily, for a particular date, or As-Needed. You can set instructions for each scheduled med or diet, specify dosage, type of administration (injection, pill, etc), and also specify if there should be a charge or not. Meds and Diets are saved so you dont have to input them every time a pet visits
Add retail items to a customer to be paid at check out

Customer and Pets info

Customer status that can be used for No-Show customers, or to Refuse reservations during peak seasons
Unlimited notepads for a particular pet. Notepads can be used to make notes for a visit, reservation, or to simply document a particular problem with a customer or pet
Tax-exempt, military, and senior citizen customers
Keep track if kennel policy or contract has been signed
Automatically fill in kennel contract with a customer and list of pets information

Communication Tools

Use our mailing system to print or email postcards, thank you notes, reservations reminders, and so many more. Create your own templates to use with our mailing system!
Ability to send a boarding check out bill copy thru email
Exclude customers from email or mailing lists

Reports

All kinds of Scheduling, Forecast, and Marketing reports designed with the feedback of several large and small boarding kennel facilities. The reports can be used for more than bookkeeping; they will make your and your employees life easier

And many more!